Your AI Chatbots and Agents Speak (and Act) for Your Company. We Find Out How.
Independent, third-party evaluation of production AI chatbots and agents. We surface the hallucinations, bias, and unauthorized actions, then hand you the documented evidence before your customers or your regulator find them first.
What We Test For: Chatbots and Agents Alike
Hallucination & Accuracy
We probe your bot with the questions your customers actually ask, and the edge cases they ask at 2am. Every answer that isn't grounded in your source data gets logged, reproduced, and traced back to where the pipeline broke.
- Grounding Verification
- RAG Pipeline Integrity
Bias & Brand Safety
The same question, asked by different demographics, should get the same quality of answer. We run matched-pair adversarial testing to find where it doesn't, before it becomes a screenshot on social media.
- Demographic Fairness
- Linguistic Neutrality
Performance Under Load
A bot that's accurate at 10 concurrent users and unusable at 10,000 is still a failed deployment. We measure time-to-first-token and answer quality at your real peak traffic, not in a quiet test environment.
- TTFT Profiling
- Stress Load Mapping
Agentic Action Risk
An agent that books a refund, calls an API, or moves money carries liability a chatbot that only answers questions never does. We test what your agent actually does under adversarial pressure, not just what it says.
- Action Boundary Testing
- Unauthorized Transaction Detection
Pick the Audit That Fits Your Risk
Four ways to work with us, from a one-off pre-launch
audit to continuous monitoring in production.
Chatbot & Agent Quality Audit
MOST REQUESTEDOur core engagement. We stress your system across accuracy, context retention, tone, and escalation handling. Where it takes actions rather than just answers, we also test whether those actions stay inside bounds. You get a scored report your team can action line by line.
You get: scored findings, reproduction steps, prioritised fixes.
GET A QUOTE →Benchmark & Comparison
PRE-PROCUREMENTHow does your bot actually compare to the alternatives, including the model you almost picked instead? We run identical test suites across systems and show you where you win and where you don't.
You get: side-by-side scoring against named alternatives.
GET A QUOTE →Compliance & Risk Stress Test
EU AI ACTStructured red-teaming mapped against EU AI Act obligations and sector rules, including the harder question for agents: what happens when an adversarial prompt tries to make it take an action it shouldn't. Built for teams who need documented evidence of due diligence.
You get: an audit trail you can put in front of a regulator.
GET A QUOTE →Ongoing Evaluation
RETAINERModels drift, prompts get edited, vendors ship updates. Continuous monitoring catches the regression in week six that your launch-day testing never could.
You get: recurring reports and drift alerts on a retainer.
GET A QUOTE →What an Engagement Actually Delivers
No vendor affiliations, no resale agreements, no model we are quietly incentivised to recommend. Our only output is the finding.
Built from your real conversation logs and use cases, not a generic benchmark.
Standard quality audit. Compliance stress tests typically run 15 days.
Mapped to EU AI Act obligations and sector-specific regulatory duties.
Every issue ships with the exact prompt and steps to trigger it again.
How an Evaluation Works
Five stages, fixed scope, no surprises. You know what you're getting before we start.
Scope
We agree what "failure" means for your bot, and which risks actually matter to your business.
Test
We build a test suite from your real use cases and run it, including the adversarial cases you'd rather not think about.
Score
Every result is scored against fixed criteria, so the same test run next quarter is directly comparable.
Report
You get findings ranked by severity, each with reproduction steps your engineers can act on immediately.
Improve
We work with your team on remediation, then re-test to confirm the fix actually held.
Priced by Risk, Not by Seat
A compliance stress test for a payments bot isn't the same job as a quality audit for an internal helpdesk, so we don't price them the same. Tell us what you've deployed and we'll scope it properly.
- Fixed-fee engagements, agreed before any work starts
- No per-query or per-seat licensing
- Scoping call and initial risk read-out at no cost
Questions We Get Before Signing
The things technical and compliance teams ask us first.
Do you need access to our production systems?
Usually not. Most audits run entirely through your chatbot or agent's public interface or a staging endpoint, the same surface your customers touch. Where deeper testing is warranted, such as tracing a hallucination back through a RAG pipeline or verifying an agent's tool-call boundaries, we will scope that access explicitly with your security team before anything starts.
How do you handle our data and conversation logs?
Under a mutual NDA signed before kickoff. Logs you share are used solely to build your test suite, are held in an isolated environment for the duration of the engagement, and are destroyed on delivery of the final report unless you ask us to retain them for re-testing. We do not use client data to train anything.
What do we actually receive at the end?
A scored report with every finding ranked by severity, the exact prompt and steps to reproduce it, an assessment of likely business impact, and a prioritised remediation list your engineers can work from directly. For compliance engagements you also get the mapping to the relevant regulatory obligations, in a form you can hand to an auditor.
Are you genuinely independent?
Yes, and it is the point. We hold no reseller agreements, referral fees, or partnerships with any model provider, chatbot vendor, or agent framework. We are not incentivised toward a particular finding or a particular fix, which is precisely what makes the report worth putting in front of a board or a regulator.
Our chatbot or agent isn't live yet. Is it too early?
It is the best time. Finding a compliance gap before launch costs you a sprint; finding it after launch costs you an incident report. We regularly audit systems in staging, and pre-launch engagements tend to be faster because there is no production traffic to work around.
What if you don't find anything serious?
Then you have documented evidence of that from an independent third party, which is a genuinely useful thing to own when someone asks what due diligence you performed. We do not pad reports to justify the fee, and we will tell you plainly if the highest-value next step is something other than another audit.
Request an Evaluation
Four short steps, about two minutes. You'll get an initial risk read-out and a scoped quote within 48 hours, at no cost and no obligation.